Terms of Service

These terms apply to everyone who uses TrueCore Hosting services. By signing up, you're agreeing to them. We've written them in plain English because we think everyone should be able to understand what they're signing up for — not just solicitors.

When we say "we", "us", or "TrueCore", we mean TrueCore Hosting. When we say "you", we mean you, the customer.

What we provide

We provide web hosting services: disk space on our servers, email hosting, domain-connected SSL certificates, DNS management, and related infrastructure. The specifics depend on your plan — see the pricing page for what's included in each.

We aim to keep your services running reliably, but hosting involves real infrastructure and sometimes things go wrong. We don't promise 100% uptime (no honest host can), but we'll be straight with you when something is broken and we'll fix it as fast as we can.

We'll give you reasonable notice before making significant changes to the service — at least 30 days where possible. We won't make changes that reduce what you're getting without telling you first.

What we ask of you

In exchange for us hosting your site, we ask you to:

• Only host legal content. No illegal material, no copyright infringement, no phishing pages, no malware distribution.
• Don't use our infrastructure to attack other systems. No spam, no DDoS, no port scanning, no exploitation of other hosts.
• Keep your contact details current. We need to be able to reach you if there's a problem with your account or site.
• Keep your passwords and access credentials safe. If someone else gets into your account because your password was compromised, we can't undo what they did.
• Pay on time. We'll send invoices and reminders. We'll always warn you before suspending service for non-payment, and we'll give you time to sort it.

If you break these rules, we may suspend or terminate your account. We won't do this without telling you first unless the breach is serious (e.g., active malware hosting or attacks on others).

Fair use

Our plans list specific storage limits and email account counts. These are real limits we enforce, not fake "unlimited" promises.

Bandwidth is not separately capped on any plan — but reasonable use applies. If your site is generating traffic volumes that significantly impact the infrastructure or other customers (e.g., viral traffic that would require dedicated infrastructure to handle), we'll talk to you first about options before taking any action.

We don't throttle, shape, or deprioritize your traffic to make room for more customers. The resources in your plan are yours.

Billing and cancellation

How signup works

New accounts start with a £1 / 14-day trial. We charge £1 today to validate your card, and you get full access to the plan you chose for 14 days. On day 14, we charge the prorated amount for the rest of the calendar month, and from the 1st of the following month onwards you're billed the full plan price on the 1st of each month.

You see the three dates and amounts at signup — there are no surprises buried in the small print.

Statutory cancellation right (UK Consumer Contracts Regulations 2013)

Under the UK Consumer Contracts Regulations 2013, consumers have a statutory 14-day right to cancel a distance contract. Because hosting is an ongoing digital service that begins immediately at signup, we ask you to expressly request that we start straight away. We do this with a checkbox at signup, exact wording:

"I want hosting to start immediately. I understand that by continuing I waive my 14-day statutory cancellation right under the UK Consumer Contracts Regulations 2013, and that my £1 / 14-day trial is the evaluation period."

Ticking the box and continuing constitutes the express request required by Reg 36 of the CCR 2013. Once we begin provisioning, you can no longer rely on the statutory 14-day right; the £1 / 14-day trial replaces it as your evaluation period.

During the trial

You can walk away during the 14-day trial for any reason. We don't charge anything beyond the £1 (the £1 itself is not refundable — it's the performance charge for the service rendered during the trial). After the 14 days, you're a customer and the plan price applies.

Cancellation after the trial

You can cancel at any time. There are no minimum terms, no cancellation fees, no retention phone calls. Just let us know and we'll stop the billing at the end of your current paid period.

Refunds

The £1 trial is the evaluation window. After it converts to a paid subscription, the plan price for time you've already used is non-refundable. We don't pro-rate refunds on mid-month cancellations either — the service continues until the end of the paid period you've already paid for. If you believe we've billed you in error, contact us at hello@truecorehosting.com and we'll resolve it.

Annual price reviews

We may increase prices once per calendar year, applied fleet-wide on 1 May. Any annual increase is capped at +2.5% from the previous year's price for your plan tier. We notify all affected customers by email at least 30 days before any change takes effect. The cap is binding: it applies even if our underlying costs rise more than 2.5% in any given year. We reserve the right to skip an annual increase or apply less than 2.5%; the 2.5% figure is an upper bound, not a target.

We do not raise prices on existing customers outside of this once-per-year process. There are no introductory rates, no first-year discounts that quietly triple at renewal, and no per-customer anniversary increases.

Non-payment

If a payment fails, Stripe retries automatically over about a week. If those retries don't succeed, your site is paused (replaced with a "temporarily unavailable" page) but your portal stays accessible so you can update your card. The timeline from a failed payment to permanent deletion runs roughly:

• Day 0–7: Stripe smart-retries; site stays up; you get emails from us and from Stripe.
• Day 7: retries exhausted — site shows the "temporarily unavailable" page; portal remains open at truecorehosting.com/portal/ to update your card.
• Day 21: DNS for your domain is taken down (NXDOMAIN). Your data and backups are still intact; portal remains open.
• Day 44: we send a final 7-day warning email.
• Day 51: account and final backup snapshot permanently deleted. No undo.

A single payment success at any point before day 51 restores everything immediately.

Limits of liability

We take care of your data and infrastructure seriously, but there are limits to what we can promise:

• We're not responsible for losses caused by things outside our control (power outages at the datacenter, natural disasters, DDoS attacks large enough to take down our upstream provider).
• We're not liable for the content of sites hosted on our infrastructure — you're responsible for what you put on your site.
• If something goes wrong on our end that causes data loss, our liability is limited to the amount you've paid us in the last 3 months. We maintain backups precisely to limit the impact of these events.

That said, we do carry appropriate insurance and we'll always do our best to make things right when we're at fault. "Limits of liability" is legal language for "here's the worst case if things go badly wrong" — it's not how we'd want to treat any customer.

Continuity if the founder is unavailable

TrueCore is currently run by a single engineer (the founder). That's a deliberate choice — no investor pressure, no team turnover, every line of the platform written by the person who answers your tickets — but it means we owe you a clear answer to "what happens if that one person is hit by a bus". Here's the answer.

• Your data is recoverable without us. Backups are held off-site at Backblaze B2 (US-based subprocessor, listed below). The backup encryption key is held in a Shamir-shared escrow split 2-of-3 across the founder, an external technical executor (a named, agreed individual outside the company), and a sealed copy with our solicitors. Any two parties can recover the key. The escrow holders' instructions are to release backups to customers on request, with proof of account ownership, in the event the founder is incapacitated or unreachable for more than 14 days.
• Your domain stays portable. If you registered through us (currently via Porkbun handoff), the domain is in your own Porkbun account — we never hold it on your behalf. If you BYOD'd, the domain is wherever you registered it. Either way, point its nameservers at any other host and your site moves.
• Your hosting accounts stay live for the rest of the current month. Server contracts at Netcup are billed monthly. In the founder's absence, your sites continue to serve until the end of the current paid month — so up to ~30 days of runway from any incapacitation event. The escrow holders' instructions on recovery are to extend Netcup billing for one additional month while customers are notified and migrations arranged.
• Your card payments stay in your control. Stripe processes your subscription on our behalf. If TrueCore stops responding to charges, you can cancel or dispute directly through Stripe — they handle merchant unresponsiveness as part of their dispute process. We do not hold authority to pause subscriptions on your behalf in our absence; only Stripe does.
• Wind-down notice. If TrueCore is going to cease trading for any reason, you get at least 30 days written notice with a clear migration window, full backup exports on demand, and refunds pro-rated to the cease date. You will never wake up to a black-hole DNS.

This is the policy a careful customer should expect from any single-operator host before handing over their data. We'd rather put it in the legal page than hide it.

Changes to these terms

We'll update these terms occasionally — as the service evolves, as laws change, or to make things clearer. When we make significant changes, we'll email you at least 30 days before they take effect. For minor corrections (typos, clarifications that don't change what anything means), we may update without notice.

The current version is always at this URL. If you keep using the service after a change takes effect, you're accepting the updated terms. If you disagree with a change, you can always cancel before it takes effect.

Privacy Policy

This is what we collect, why we collect it, and what we do with it. We don't sell your data. We don't share it with advertisers. We're a hosting company, not an adtech platform.

TrueCore Hosting is the data controller for the purposes of UK GDPR.

What we collect

Account information

When you sign up, we collect your name, email address, and billing address. That's what we need to run your account, send invoices, and contact you about your services.

Payment information

We process payments through a third-party payment provider. We don't store your card number or full payment details — we only see a transaction reference, the last four digits of your card (for reference), and the outcome of the payment.

Server logs

Our servers generate access logs for your hosted sites. These contain IP addresses, timestamps, URLs accessed, and HTTP status codes. These are used for troubleshooting and security. They're stored for 30 days and then deleted.

Support communications

If you contact us by email or ticket, we keep a record of that conversation. This helps us track ongoing issues and provide consistent support.

What we don't collect

We don't track your browsing across other websites. We don't profile you for advertising. We don't run analytics scripts on our marketing site that send your data to third parties.

How we use your data

• Running your account: your name and email are used to identify you and communicate about your services.
• Billing: your address and payment details are used to issue invoices and process payments.
• Security: server logs and IP data are used to detect and respond to abuse, attacks, and service issues.
• Support: ticket history helps us give you consistent help over time.
• Service notifications: we'll email you about things that affect your account — invoices, maintenance windows, changes to terms.

We won't email you marketing material unless you've asked us to. You won't end up on a newsletter list by signing up for hosting.

The legal basis for processing your data under UK GDPR is contract performance (running the services you've paid for) and legitimate interest (security and service integrity).

Subprocessors and where data is processed

TrueCore Hosting is a UK-registered company. Our infrastructure and a small number of trusted suppliers operate outside the UK. We rely on the UK ICO's adequacy decisions for the EEA, and on the UK International Data Transfer Addendum (IDTA) to the EU SCCs for transfers to the US.

Processor	Purpose	Location	Transfer basis
netcup GmbH	Server hosting (primary node)	Germany (EEA)	UK adequacy
eVPS.net (eVPS Networks Ltd)	Server hosting (NS3)	Bulgaria (EEA)	UK adequacy
RackNerd LLC	Server hosting (NS2)	United States (Dallas)	UK IDTA
Backblaze Inc.	Encrypted offsite backups (B2)	United States	UK IDTA
PurelyMail LLC	Customer mailbox hosting	United States	UK IDTA
Stripe Payments UK Ltd / Stripe Inc.	Card payment processing	UK + US	UK adequacy + IDTA
Porkbun LLC	Domain registrar API	United States	UK IDTA
Discord Inc.	Internal operational alerts	United States	UK IDTA

Backups stored at Backblaze are encrypted client-side with restic before they leave our servers — Backblaze never holds the key. Card details given to Stripe never reach us; we only see a transaction reference and the last four digits of your card.

If a subprocessor changes, we'll update this list and email you if the change materially affects how your data is handled.

Your rights

Under UK GDPR, you have rights over your personal data. Here's what they mean in practice:

• Access: you can ask us what personal data we hold about you. We'll send you a copy within 30 days.
• Correction: if something is wrong (wrong address, wrong name), tell us and we'll fix it.
• Deletion: you can ask us to delete your personal data. When you close your account we delete your data within 60 days. Note: we may need to keep billing records for legal/accounting reasons for up to 7 years.
• Portability: you can ask for your data in a portable format (e.g., a CSV of your account details and invoice history).
• Objection: if you think we're processing your data in a way we shouldn't be, tell us. We'll take it seriously.

To exercise any of these rights, email legal@truecorehosting.com. We don't need a formal legal request — just ask.

If you're not happy with how we've handled something, you can complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

Our marketing site (truecorehosting.com) uses a single session cookie to keep you logged in to the customer panel, if you use it. That's all. No tracking cookies, no third-party analytics, no advertising pixels.

Your hosted sites may use their own cookies — that's between you and your site visitors, and it's your responsibility to comply with cookie law for your own site.

Contact

For anything related to these terms or your privacy:

legal@truecorehosting.com
TrueCore Hosting · United Kingdom